Trinity Solar is
seeking a skilled Telecommunications Administrator to support and maintain enterprise telephony and contact center systems. This role is responsible for administering VoIP and contact center platforms, managing call routing and user provisioning, supporting integrations, and troubleshooting telecom-related issues to ensure reliable communication across the organization.
The ideal candidate has experience supporting contact center technologies such as NICE CXone, Salesforce telephony integrations, or similar platforms, and is comfortable working in a fast-paced technical environment. This role also supports the growing use of AI in customer experience, including automation, intelligent routing, and conversational tools that improve efficiency and service quality.
Responsibilities:
Platform Administration
- Manage user provisioning, licensing, call flows, routing profiles, and system configurations
- Maintain telecom and contact center platforms (e.g., NICE CXone, Salesforce integrations, or similar tools)
- Ensure system reliability, uptime, and performance monitoring
Support & Troubleshooting
- Troubleshoot voice quality, connectivity, call routing, and platform issues
- Coordinate with vendors and internal IT teams for escalations, outages, and upgrades
- Support onboarding/offboarding processes for telecom and contact center users
Integrations & AI Support
- Support integrations between telecom systems, CRM platforms, and third-party applications
- Assist with AI-enabled contact center tools such as virtual agents, chatbots, and intelligent routing
- Help configure and maintain automation workflows within CX platforms
Reporting & Optimization
- Maintain documentation, system inventory, and standard operating procedures
- Support reporting and analytics for call volume, performance, and customer experience metrics
- Assist in evaluating system performance and identifying opportunities for automation and improvement
Qualifications
Required
- 2+ years of experience in telecommunications, VoIP, or contact center support
- Experience with contact center platforms (NICE CXone, Five9, Genesys, RingCentral, or similar)
- Familiarity with CRM telephony integrations (e.g., Salesforce)
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and documentation skills
Preferred
- Experience with telecom reporting or analytics tools
- Exposure to AI-enabled contact center features (virtual agents, routing automation, agent assist tools)
- Certifications such as CCNA or CXone certifications a plus
At Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success.
When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first.
Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.
